FREQUENTLY ASKED QUESTIONS
1. WHERE CAN I SHOP?
SHOP DIRECTLY ON THIS WEBSITE OR in-person at AKC Creative Studio in Nyc by appointment only.
Our vendors: view list
2. DO YOU SHIP INTERNATIONAL?
i ship worldwide. The minimum order is $150 before The shipping cost or your order will be cancelled. Shipping rates will appear at checkout once you select your country. customers are responsible for all duties and import taxes. if you would like an estimate, follow the steps below.
1. Go to Chatgpt
2. copy the paragraph below into Chatgpt and adjust the underlined area accordingly.
I'm receiving a shipment from NYC to Your country via UPS Expedited. The total product cost is $$$ , and the shipping cost is $$ . The product HTS code is 93926909, mainly plastic makeup case that contain no makeup inside. Can you estimate the additional import fees i may need to pay? Give me a The breakdown.
3. CAN I RETURN OR EXCHANGE ITEMS?
as a small company, i don’t offer standard returns or exchanges. if an item arrives damaged in transit, please send us clear photos and video within 48 hours of delivery via instagram and we’ll take care of it.
4. DO YOU OFFER A PRO DISCOUNT?
Not at this moment.
5. CAN I PICKUP MY ORDER?
Yes, select “Pickup” at checkout
Address: 315 West 39th Street #800, NY NY 10018
6. CAN YOU HELP ME CONDENSE MY KIT?
Yes, learn more here
7. DO YOU OFFER WHOLESALE?
Yes, Learn more here.
8. What if my product breaks?
There is no warranty. Items can break if mishandled or over time. Please read all instructions and handle with care. Need help troubleshooting? join the Facebook group, THe AKC Community.
9. WHEN WILL I GET MY ORDER?
Orders will go out within 2-3 business days. For deliveries within the USA, allow an additional 3-5 business days after your order ships. For international orders, allow 7-14 business days.. You will receive a second email with tracking details once your order has shipped.
10. MY SHIPMENT Marked “Delivered” but NEVER ARRIVEd, WHAT SHOULD I DO?
-ALlow 2-3 additional days. Sometimes carriers show “delivered” early.
-Email Hello@akccreativestudio.com with the order # and confirm the mailing address used.
-Check with your neighbors to see if it was delivered to them ACCIDENTALLY.
-IF you live in a complex building, speak to your landlord to check their cameras.
-Visit your local USPS, ask for a postmaster and provide with the tracking number to investigate..
-Once you tried all the above, we can file a claim for you with the carrier.
11. Can you REpairs old Palettes if the lids are scratched/broken?
Yes, learn more here Repair services
12. Where can i learn about repressing?
Visit this link | “BEGINNER’S GUIDE TO REPRESSING”
13. HAVE KIT RELATED QUESTIONS?
Join the Facebook Group | The AKC Community
Prefer a 1-on-1 help? Virtual Services