FREQUENTLY ASKED QUESTIONS
1. WHERE CAN I SHOP?
NYC: AKC Creative Studio | 315 West 39th Street (Appointment only)
NYC: Manhattan Wardrobe Supply
LA: Nigel Beauty Emporium | Frends Beauty
London: Tilt Makeup
Paris: Paris Berlin (all European Union)
London + Greece: Micro Kit
ITALY: Pop Makeup
(If you are looking for specific items, call ahead to check item availability)
2. DO YOU SHIP INTERNATIONAL?
We ship worldwide. The minimum order is $150 before The shipping cost is added. Shipping rates are shown at checkout, select your country for the correct price to appear. Customs fees vary by country and are your responsibility when the shipment arrive to your local custom. To cut down cost, Team up with local artists to share shipping and customs costs.
3. CAN I RETURN OR EXCHANGE ITEMS?
This is a small company, we do not offer return or exchange. if an item is damaged during transit. send clear photos and a video within 48 hours of delivery via Instagram DM and i will take care of it. .
4. DO YOU OFFER A PRO DISCOUNT?
We don’t offer a pro discount at this time. However, if you leave a Google review and DM a screenshot, you’ll receive $10 off your first order. (Review here)
5. CAN I PICKUP MY ORDER?
Yes, select “Pickup” at checkout and follow the instructions
Pickup location: 315 West 39th Street #800, NY NY 10018
6. CAN YOU HELP ME CONDENSE MY KIT?
Yes, Click here for more details
7. DO YOU OFFER WHOLESALE?
Yes, Learn more here.
8. What if my product breaks?
There is no warranty. Items can break if mishandled or over time. Please read all instructions and handle with care. Need help troubleshooting? join the Facebook group, THe AKC Community.
9. WHEN WILL I GET MY ORDER?
Orders will go out within 2-3 business days. For deliveries within the USA, allow an additional 3-5 business days after your order ships. For international orders, allow 7-14 business days.. You will receive a second email with tracking details once your order has shipped.
10. MY SHIPMENT NEVER ARRIVE, WHAT SHOULD I DO?
Once your order is marked “delivered,” contact USPS (USA) or UPS (International) directly. Double-check your address at checkout. Keep me updated via Instagram DM.
11. Can you REpairs old Palettes if the lids are scratched/broken?
Yes, check out Repair services
12. HAVE KIT RELATED QUESTIONS?
Join the Facebook Group | The AKC Community
Prefer a 1-on-1 help? Virtual Services