Frequently Asked Questions
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You can shop directly on this website. I ship worldwide
If you are visiting NYC, you can book an appointment to shop in person.
Vendors: view list
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Yes, The minimum order is $150 before the shipping. The shipping cost will appear at checkout once you select your country. Customers are responsible for all additional duties and taxes imposed by your country.
If you would like an estimate, follow the steps below.
Copy the paragraph below into Chatgpt and adjust the underlined area accordingly.
“I'm receiving a shipment from NYC to Your country via UPS Expedited. The total product cost is $$$, and the shipping cost is $$. The product HTS code is 93926909, mainly plastic makeup palette that contain no makeup inside. Can you estimate the additional import fees i may need to pay? Provide a clear breakdown.”
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I am a small buisness and do not accept returns or exchanges. Please review all product descriptions carefully before placing your order. If any item arrives damaged, please email hello@akccreativestudio.com with within 48 hours of delivery. Be sure to include photos and videos of the damage and i’ll gladly take care of it.
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Not at this moment.
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Yes, select the option “Pickup” at checkout.
Pickup address: 315 West 39th Street #800, NY NY 10018
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Yes. Here are the Condensing Services that I offer.
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Yes. Here are the details to Become a Vendor
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Products can break over time if mishandled. Please read all product descriptions and the instructions that come with your items to ensure you are using and caring for them properly.
IIf any item arrives damaged, please email hello@akccreativestudio.com with within 48 hours of delivery. Be sure to include photos and videos of the damage and i’ll gladly take care of it.
If you have any questions related to your kit, join the Facebook group The AKC Community.
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2–3 business days to process your order
Domestic: 3–5 business days after order ships.
International: 7–14 business days after order ships.
You’ll get an email with tracking numbers when your order ships.
For faster delivery, please send a request to hello@akccreativestudio.com before placing your order.
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Allow 2-3 additional days. Sometimes carriers show “delivered” early.
Email hello@akccreativestudio.com with the order # and confirm the mailing address used.
Check with your neighbors to see if it was delivered to them accidentally.
If you live in a complex building, speak to your landlord to check their cameras.
Visit your local USPS, ask for a postmaster and provide with the tracking number to investigate..
Once you tried all the above, we can file a claim for you with the carrier.
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Yes. Check out Repair Services
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Here is a Beginner’s Guide To Repressing
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Facebook group: The AKC Community
1-On-1 Help: Virtual Services