Frequently Asked Questions

You can shop directly on this site. I ship worldwide.

If you are visiting NYC, you can book an appointment to shop in person.

Our Vendors: view list

Yes, the shipping cost will appear at checkout once you select your country. Customers are responsible for all additional duties and taxes imposed by your country.

I highly recommend using the instruction below to get a rough estimate of custom costs so there are no surprises.

Copy the paragraph below into Chatgpt and adjust the underlined area accordingly.

I'm receiving a shipment from NYC to Your country via UPS Expedited. The total product cost is $$$, and the shipping cost is $$. The product HTS code is 93926909, mainly plastic makeup palette that contain no makeup inside. Can you estimate the additional import fees i may need to pay? Provide a clear breakdown.”

Processing Time is 2–3 business days

Transit time in the US is 2–5 business days after order ships.

Transit time for International is 7–14 business days after order ships.

For express delivery option, send a request to hello@akccreativestudio.com prior to placing an order.

• Allow 2-3 additional days. Sometimes carriers show “delivered” early.

• Email hello@akccreativestudio.com with the order # and confirm the mailing address used.

• Check with your neighbors to see if it was delivered to them accidentally.

• If you live in a complex building, speak to your landlord to check their cameras.

• Visit your local USPS, ask for a postmaster and provide with the tracking number to investigate..

• Once you tried all the above, we can file a claim for you with the carrier.

I do not accept returns, exchanges or cancellation. Before making a purchase, please review all the product descriptions before placing your order.

If any item arrives damaged, email hello@akccreativestudio.com within 48 hours of delivery with photos and I will take care of it.

I do not currently offer a pro discount

Yes, select the option “Pickup” at checkout and follow the instructions.

Pickup address: 315 West 39th Street #800, NY NY 10018

Click here for more details Become a Vendor

Click here for more details Condensing Services

If any item arrives damaged, please email hello@akccreativestudio.com within 48 hours of delivery. Include your order number along with clear photos of the damage, and we will review the issue and take care of it.

Most products include user instructions to ensure proper use and care. These instructions can also be found under each product description on our website. Please follow the recommended guidelines, as damage caused by improper use, mishandling, or failure to follow care instructions will not be covered.

Click here for more details Beginner’s Guide To Repressing

Yes, click here for more details Repair Services

Facebook group: The AKC Community

1-On-1 Help: Virtual Services